Shipping & Return Policy


SHIPPING

We offer a variety of shipping options at checkout, however we strongly encourage customers to choose the "signature required" delivery option because of the risk of loss or theft.  When the "no signature required" delivery option is selected at checkout, we're unable to be held responsible for replacing packages. 

DOMESTIC

For orders shipped to destinations within the United States, our standard delivery method is FedEx Ground, for which we charge a flat rate of $25 and should arrive in 2 to 3 business days.

INTERNATIONAL

International orders are shipped via DHL Express for a flat rate of $45.80, and should arrive in 3 to 4 business days, pending customs.

Please note that all international packages may be subject to additional customs, duties, or other fees. We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot be responsible for them.

Please also be aware that international packages may be delayed due to customs. Feel free to email customerservice@bondenoshoes.com if you have any other questions.

 

RETURNS

We don’t offer refunds for our made-to-measure or bespoke lines as the leathers for our shoe's uppers and soles are cut based on your measurements and customizations. If there are any issues with the quality or fabrication of your shoes, please email us at customerservice@bondenoshoes.com