We offer a variety of shipping options at checkout, however we strongly encourage customers to choose the "signature required" delivery option because of the risk of loss or theft. When the "no signature required" delivery option is selected at checkout, we're unable to be held responsible for replacing packages.
For orders shipped to destinations within the United States, our standard delivery method is FedEx Ground, for which we charge a flat rate of $25 and should arrive in 2 to 3 business days.
International orders are shipped via DHL Express for a flat rate of $45.80, and should arrive in 3 to 4 business days, pending customs.
Please note that all international packages may be subject to additional customs, duties, or other fees. We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot be responsible for them.
Please also be aware that international packages may be delayed due to customs. Feel free to email firstname.lastname@example.org if you have any other questions.
We don’t offer refunds on our bespoke custom made shoes as the shoe lasts, leather patterns and soles are custom created based on your measurements and design specifications. If there are any issues with the quality or fabrication of our shoes, please email us at email@example.com