We offer a variety of shipping options at checkout, however we strongly encourage customers to choose the "signature required" delivery option because of the risk of loss or theft. When the "no signature required" delivery option is selected at checkout, we're unable to be held responsible for replacing packages.
For orders shipped to destinations within the United States, our standard delivery method is FedEx Ground, for which we charge a flat rate of $30 and should arrive in 2 to 3 business days.
International orders are shipped via DHL Express for a flat rate of $45.80, and should arrive in 3 to 4 business days, pending customs.
Please note that all international packages may be subject to additional customs, duties, or other fees. We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot be responsible for them.
Please also be aware that international packages may be delayed due to customs. Feel free to email firstname.lastname@example.org if you have any other questions.
RETURNS & REFUNDS
If you decide Bondeno isn't for you, we'll be happy to help but we will be sorry to see you go. Due to the customization of the shoes, we are unable to provide full refunds as the shoe lasts, leather patterns and soles are custom created based on the client's measurements and design specifications. However, we're happy to offer a partial refund. Bondeno will retain a manufacturing fee of 50% of the amount of the order. If there are any issues related to fit, please contact us so that we may help resolve any issues as we guarantee the proper fit of each pair of our bespoke shoes by measurement. Regarding our reverse engineering services, they are guaranteed to match the interior dimensions of your best fitting pair of shoes. We also guarantee the quality of the materials and craftsmanship of our shoes. Please email us at email@example.com or call us at 212-903-5650.