We offer a variety of shipping options at checkout. We use UPS for deliveries in the US & Canada and DHL for deliveries outside the US and Canada.


We guarantee that each pair of shoes we craft will be made using the exact dimensions, measurements, and fit settings you provide. If you decide Bondeno isn't for you, we'll be happy to help but we will be sorry to see you go. Due to the customization of the shoes, we are unable to provide full refunds as the shoe lasts, leather patterns and soles are custom created based on the client's measurements and design specifications. However, we're happy to offer a partial refund. Bondeno will retain a manufacturing fee of 50% of the amount of the order after you return your shoes. The cost of shipping to return your shoes are not covered under this policy. Regarding our reverse engineering services, they are guaranteed to match the interior dimensions of your best fitting pair of shoes. We also guarantee the quality of the materials and craftsmanship of our shoes. If there are any issues, please email us at or call us at 212-903-5650.