We use UPS for deliveries in the US & Canada and UPS Worldwide or DHL Worldwide Express for deliveries outside the US and Canada.
RETURNS & REFUNDS
A full refund may be requested within 15 days of placing your bespoke shoe or boot order. A 3.5% credit card fee plus a $40 flat fee to cover the cost of our Bio-Foam box and UPS shipping service will be subtracted before your refund is processed.
Once we take on a client, we guarantee that our shoes or boots are made using the exact foot shape, dimensions, and fitting preferences of the client. If any the shoes or boots do not fit the way the client wants, we will remake them for free. We do not offer returns or refunds as every pair of shoes we craft are made using the client's specific foot shape and design requirements. If after you receive your shoes you encounter any issues, please call us or email us for help at 212-903-5650 or firstname.lastname@example.org.