Would it be possible that my bespoke shoes don't fit?

It is possible that by mistake we use a different client's foot information to craft your shoes, but in order to avoid this simple mistake, after we finish making a  pair of bespoke shoes, we proceed by applying our reverse engineering process to the interior of your bespoke shoes, to make sure that the dimensions we obtain match the dimensions of your original foot molds before we ship them out to you. If despite of our quality control processes you encounter any problems once you receive your shoes or boots, please call us at 212-903-5650 or email us at team@bondenoshoes.com so we may help you resolve any problems with your order.

How long does each pair of shoes or boots take to produce?

Our shoes or boots take 12 weeks to craft from the moment we obtain your foot information.

What is your craftsmanship warranty?

We offer 2 years of craftsmanship warranty from the day you receive your order. 

Will I experience any delivery delays?

Our bespoke shoes and boots are shipped internationally through air freight, so currently we are not being affected by delays caused by ocean freight.

Where are Bondeno's shoes crafted?

Bondeno's shoes are crafted in Italy from beginning to end by our 6th generation shoemakers since 1908, using traditional Italian shoemaking techniques that we active work towards passing them down to generations to come. Our last makers are also found in Italy and are 3rd generation last makers since 1949.

What is a bespoke custom made shoe last?

A custom made shoe last is a block of wood or other material shaped in the form of a shoe that contains the foot dimensions of the client. Thanks to this mold, the leather upper is able to keep its shape once the mold is taken out after the shoes have been completed.

What if my feet are two different sizes?

Actually, we expect your left and right foot to be different sizes. After all, we have yet to see two feet that are exactly the same. When we begin crafting your shoe lasts, we first take foot information from the longest foot to craft that shoe last, and then we take foot information from the shorter foot to craft the second shoe last. We follow this order to achieve the highest level of comfort for both feet while keeping both shoes the same length. In the event a client has one foot that is considerably longer than the other, and making both shoes the same length create a tripping hazard for the foot that was shortest, we would recommend for the shoe made for the shortest foot to be shorter than the other shoe so that ease of walking and safety are set as the number one priority, instead of aesthetics.

What is the cost of making a pair of custom shoe lasts?

Traditionally, shoemakers have charged for the making of custom shoe lasts as it is time consuming and requires a consequential amount of expertise. Our bespoke lasts come included in the price of each pair of shoes or boots. We only charge for this service when the client wants to purchase his own shoe lasts so a different shoemaker may craft shoes for him. In this event, our bespoke shoe lasts and boot lasts may be purchased at $500 per pair.

Will my orthotics or insoles fit into my custom made shoes?

Yes, as long as you include and place your orthotics underneath your feet during the foot shape acquisition process. This allows us to have a clear picture of the shape of your feet and the position of your toes. This way, when we make your custom lasts, your orthotics would have become part of the volume of your feet. Also, when making your shoes, we will not add an insole so that your orthotic becomes the insole for your custom shoes unless otherwise requested. If we were to add insoles to your shoes, the addition of your orthotics would add too much height to the heel area of the shoe and you might have trouble walking in them. 

How long does it take to craft a pair of bespoke shoes?

Our shoes take 12 weeks to craft from beginning to end. A very important part of the process is allowing the leather to be stretched on top of your custom shoe lasts for long enough so that the leather is able to properly keep the shape of the last once the last has been removed from the shoe. 


Is your question not here? Well, please call us at 212-903-5650 or email us using the form below and we will get back you within 24 hours.