RETURN & REFUND POLICY

We do not offer returns or refunds due to our footwear being made using the client's unique foot shape, fitting, and design preferences.

We offer a full remake, free of charge, if the shoes or boots are not made using the customer's exact foot shape, dimensions, fitting preferences, color, and choice of style. The way we provide proof in the event the shoes do not fit is by taking a video in a single shot without any cuts, showing the finished shoes and order number, which is stamped under the tongue of each shoe, and immediately proceed with the reverse engineering of the interior dimensions by taking an interior mold of each shoe. Then we measure the volume of each mold throughout the entire mold and compare them with the original measurements that the customer provided. If they don't match, we proceed with a remake at not cost to the customer. If they do match and the customer would like to make adjustments to his personal shoe lasts, then the cost is 50% of the original price of the shoes or boots.

We allow the transfer of the purchased bespoke shoe or boot service to a friend or family member. All you will need to provide to the receiver of the gift is the order number that you will immediately receive by email after you have placed your order on our website. 

Please visit our Fit Guarantee page and our Workmanship Warranty page for more information.