Step in and out of our Bio-Foam® precision foot molds, engineered and made by Smithers Bio-Medical Systems in Kent, Ohio.

Our comprehensive foot shape acquisition process allows us to obtain an exact replica of each individual foot up to 2 inches above the ankle bones, including its volume, dimensions, fitting preferences, and elasticity indexes throughout different areas of your feet to arrive at a proper fitting pair of shoes or boots.

If you wear insoles or custom prescription orthotics, our foot shape acquisition process also allows us to obtain their exact dimensions so that the proper amount of room is created when making your bespoke shoes or boots. Depending on how thick your insoles are, we are able to make the pattern of the shoe higher around your ankles, so that your feet won't slip out of the shoes once the insoles or orthotics are inserted.

1. Order Placement

Bespoke orders may be placed by selecting a model from our online collections. For assistance, contact us at 212-903-5650, via email, or by scheduling a phone or video consultation.

2. Bio-Foam® Precision Foot Molds Delivery

We provide 2–3 day delivery within the U.S. and Canada. International orders ship via DHL Worldwide Express and typically arrive within 4–7 business days.

3. Foot Shape Acquisition

Our at home fitting process takes 10–15 minutes to complete. You may follow the instructions included in the manual or book a Zoom guided session with a bespoke specialist. The process includes stepping in and out of our Bio-Foam® foot molds, taking 6 pictures of each foot from specific angles, and obtaining 5 girth measurements to define how snug you want your footwear to fit you. You may complete the process independently or with the assistance of another person.

4. Bio-Foam® foot molds Return

After completing the acquisition process, return your BIO-FOAM® molds using the insured, prepaid UPS shipping label included in the box.

5. Last Blueprint Verification

Within five business days of receiving your molds and data, we will email a digital blueprint of your custom lasts. This allows you to verify the toe box shape and aesthetic. Unlimited revisions are available, with each iteration requiring two business days.

6. Physical Last Carving

Once the digital blueprints are approved, the physical carving of your wooden lasts will be completed within five business days.

7. Final Design Confirmation

While your lasts are being carved, we will contact you to finalize the design and color specifications. Changes to these details may be made up until this stage.

8. Production

A master shoemaker in Italy will handcraft your footwear using your personal lasts. This bespoke process requires 5 months to complete.

9. Delivery Coordination

Upon completion, we will contact you to verify your shipping address. We can hold shipments to accommodate travel schedules. Orders are shipped via insured, trackable UPS (North America) or DHL (International), and tracking numbers are provided upon dispatch.

10. Initial Fitting and Guarantee

When your footwear arrives, please test the fit using the same socks worn during the foot shape acquisition process. All orders are covered by our FIT GUARANTEE™. If the fit is not to your specifications, please contact us for assistance.