FITTING PROCESS
Our at-home fitting process is designed to cross-check every data point and eliminate mistakes, ensuring accuracy in every step. If we detect any errors, we'll simply ask you to resubmit that specific data point.
- Step in and out of our foot molds. Completion time: approximately 1 minute.
- Take six photos from specific angles. Completion time: approximately 3 minutes.
- Obtain five girth measurements for each individual foot, showing you how to properly obtain your desired snugness or spaciousness throughout each foot during the right time of day. Completion time: approximately 8 minutes.
Our fitting process allows you to order any footwear type including ankle boots and knee height boots.
- Two foot molds from Smithers Bio-Medical Systems manufactured in Kent, Ohio.
- Instruction manual
- Measuring tape manufactured in Germany
- Pre-paid UPS return label
On the next business day after you have placed an order on our website, we will ship you a fitting box and email you a UPS tracking number. Delivery will take 2 to 3 business days through UPS inside the US and Canada, or 4 to 7 business days through DHL Worldwide Express outside the US and Canada.
At Bondeno, we take craftsmanship personally. Each pair of shoes we create is a testament to our commitment to perfection, tailored to the exact contours, fitting specifications, and stylistic desires of each client. Should there be any deviation from your ideal fit, we pledge to remake your shoes at no additional cost, ensuring your satisfaction.
Recognizing that feet change over time due to natural aging, we offer free adjustments to your lasts with each new order. This ensures that your footwear continues to fit perfectly, adapting as you do, with all modifications meticulously applied to your bespoke lasts, securely stored in our Italian warehouse.
If you wear insoles or custom prescription orthotics, our foot shape acquisition process also allows us to obtain their exact dimensions so that the proper amount of room is created when making your bespoke shoes or boots. Depending on how thick your insoles are, we are able to make the pattern of the shoe higher around your ankles, so that your feet won't slip out of the shoes once the insoles or orthotics are inserted.
- Size Accomodation: The longest bespoke shoe we can make is 15.3 inches long or 39 cm. This is equivalent roughly to a US men's size 18. The smallest shoe we can make is 5 inches long or 13 cm, equivalent to roughly a US toddler size 8.
- Perfect Width Fit: Your shoes will be crafted to precisely match the width of your forefoot and heel.
- Sensitive Toe Areas: We provide adequate room for sensitive big toes and pinky toes, preventing discomfort.
- Toe Box Space: We create the appropriate amount of toe box space at the front of the shoe for natural toe movement.
- Instep Customization: Whether you have a high or low instep, we adjust the pitch or inclination to fit perfectly, avoiding any pressure points.
- Instep Volume: We address issues where there's not enough room in the instep area, ensuring comfort.
- Heel Width: Whether your heels are wide or narrow, we tailor the fit to prevent slipping or tightness.
- Ankle Rubbing: We design the shoe to avoid rubbing around the ankle bones.
- Heel Comfort: We prevent the back of the heel from pinching or digging into the back of your foot.
- Pressure Sensitivity: For those with specific areas on their feet sensitive to pressure, we provide extra cushioning or space as needed.
- Bunion Accommodation: Extra room can be provided for bunions to ensure comfort.
- Leg Length Differences: we can make one shoe higher than the other to account for different leg lengths.
- Other Issues: If your specific foot issue isn't listed, please reach out to us. We can discuss whether we can accommodate your unique needs with our bespoke footwear crafting process.
Bespoke Lasts:
- Custom Creation: We do not modify pre-existing stock lasts. Instead, we carve bespoke lasts from scratch for each foot. This process ensures that every detail of your foot's shape and your fitting preferences are meticulously captured to create footwear that molds perfectly to your feet.
FITTING & PRODUCTION TIMELINE
Week 1 • ORDERING AND FITTING
If you would like to place an order over the phone, please call us at (212) 903-5650
On the next business day after you have placed your order, we will ship to you our Bio-Foam®box and email you a UPS tracking number. Delivery will take 2 to 3 business days through UPS inside the US and Canada, or 7 to 10 business days through DHL Worldwide Express outside the US and Canada.
Once you receive our Bio-Foam® molds, you may follow our instructions manual included in the box. If any part of the manual is unclear, you may book a Zoom video call here to obtain live guidance from our bespoke specialist. You may also call or email us with your questions at 212-903-5650 or info@bondenoshoes.com. We use a replica of your left and right foot shape, dimensions, fitting preferences, and elasticity indexes to craft your bespoke shoes or boots. If you don't want to do the foot shape acquisition process yourself, you may have someone you trust help you through the process.
Once you have completed the foot shape acquisition process, please use the insured and prepaid sticker return label included in the original box to ship your foot molds back to us.
Week 2 • TOE BOX SHAPE & DESIGN CONFIRMATION
Once we receive your foot molds, we will email you within 5 business days a blueprint of your shoe or boot lasts. The goal is to make sure that you are fully satisfied with how the toe box of your shoes will look given your specific foot shape in terms of how round or pointy they are. You may request as many revisions as needed. Each revision takes 2 business days for us to produce.
We will email you one last time to confirm your order's design and color details. Up to this point, any design or color preferences can be changed.
Week 3 • START OF CRAFTING PROCESS
Once you have approved the blueprints of your lasts, our last maker will proceed with the physical carving of your lasts, which takes 5 business days.
One of our master shoemakers in Italy will use your personal lasts to begin the crafting of your bespoke shoes or boots.
August if vacation month in Italy and production stop on every year around the 5th and resumes around the 25th of August.
4 Months Later • COMPLETION & DELIVERY
Once your order is complete, we will reach out to you by email to ensure your delivery address is up to date.
Once confirmed, your order will be shipped to you using insured and trackable UPS within the US and Canada, or insured and trackable DHL if you are outside of the US and Canada.
Your tracking number will be sent to your email address.
Once you receive your shoes or boots, please try them on while wearing the same socks you wore during your foot impression process. We believe you will experience something truly amazing if you have never worn bespoke shoes before as they are made to mold to your feet. We offer a fit guarantee to make sure that our shoes or boots fit you exactly the way you want. If you need assistance, please reach out to us for help.
Please visit our Fit Guarantee page and our Workmanship Warranty page for more information.